SHIPPING & DELIVERY

UNLIMITED FURNITURE DELIVERY

At RH, we are committed to providing excellent service and a seamless delivery experience. We offer Unlimited Furniture Delivery on applicable products for each order shipping to one address.

Furniture and select non-furniture items that qualify for UFD will be noted as such on our websites and in our sourcebooks. You will be charged a flat rate based on your delivery area – Local, Extended, or National. We will not charge your method of payment until your order has shipped, with the exception of deposits for special orders.

Additionally, most of the furniture items include delivery inside your home, where experienced white glove delivery service providers will carefully unpack and inspect each item, place it in your room of choice, and provide assembly.

For your convenience, all packing materials will be removed.

Unfortunately, we are unable to ship furniture items to Canadian postal codes with the following prefixes: A0P, A0R, G0G, J0M, X0A, X0B, X0C, X0G, Y0B, X0E and Y0A

For items shipped via UPS, see STANDARD DELIVERY section below for information.

 

PREPARING FOR FURNITURE DELIVERY

To ensure a successful delivery, please consult our Measuring for Furniture Delivery guidelines and confirm that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location. Please contact us for additional assistance in measuring your space.

 

SCHEDULING YOUR DELIVERY

You will be contacted when your items are ready and prompted to schedule your delivery. We ask that you take receipt within 30 days. At the time of scheduling, please notify RH of any special delivery requirements. This includes, but is not limited to, the need for small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, gated entry access, proof of insurance for high rise and condominium buildings, multiple flights of stairs and service elevator reservations.

 

WHAT TO EXPECT ON DELIVERY DAY

Most furniture items and select non-furniture items that qualify for Unlimited Furniture Delivery include delivery inside your home, where our white glove delivery professionals will carefully unpack and inspect each item and assemble and place it in your room of choice. Please note that we are unable to unpack or assemble lighting, and certain other restrictions may apply. For your convenience, all packing materials will be removed. We ask that you inspect your item(s) before our delivery professionals leave your home.

Items Requiring Professional Assembly & Installation. Our delivery service for lighting, heavy mirrors & wall décor, bath vanities, and bath hardware includes bringing the package into the home, but does not include unpacking the item(s), removing packaging from the home, or assembling or installing the item(s). Professional assembly and installation is required. Please refer to the product details for more information.

Our white glove delivery professionals are not permitted to move furniture currently in your home, nor are they allowed to move or set up electrical wiring or equipment. Please clear the space where furniture or rugs will be placed prior to delivery.

An authorized adult, 18 years or older, must be present during your scheduled delivery window to accept and inspect your items and sign the delivery receipt.

In the event of any defect or damage noted at the time of delivery, RH will replace the item or schedule a furniture repair technician to resolve the issue at no charge to you. Contact Us for more information.

 

DELIVERY SURCHARGES

Oversized, extremely heavy or fragile items require additional delivery support, thus incurring a surcharge. This additional charge is listed with the product price on the applicable product page and in the cart.

STANDARD DELIVERY

 

STANDARD DELIVERY

Items not shipping via Unlimited Furniture Delivery, including certain smaller furniture items, will generally be shipped via UPS and charged a standard shipping rate based on the total merchandise value (see table below). Items that ship via Standard Delivery will arrive in 2-7 business days. Select items cannot ship to Canada. Please contact Customer Service at 800.762.1005 for further information.

 

RUSH DELIVERY

Rush delivery is not available for orders shipping to Canada. Please contact Customer Service at 800.762.1005 for further information.

 

OTHER SHIPPING & DELIVERY INFORMATION

 

*TEXTILES

Textiles, as indicated online or in our sourcebooks, will ship free of charge, with the exception of rugs and fabric by the yard.

 

GIFT CARDS

Gift Cards ship free of charge via U.S. Postal Service First-Class Mail.  Gift Cards exceeding $1000 are delivered via UPS. Expedited delivery (2-3 business days) within the U.S. is available for $10.00 per order by contacting us. For gift cards under C$150, our 3rd party vendor sends gift cards via Postal Service - US or CA post. Gift Cards cannot be shipped to APO/FPO/DPO/PO boxes – a street address is required for delivery.

 

INTERNATIONAL DELIVERY & FREIGHT FORWARDING

We ship only to the U.S., Canada and APO, FPO and DPO addresses. We do not ship to the U.S. Territories, including Guam, Puerto Rico and the U.S. Virgin Islands. However, international clients can have orders delivered to a freight forwarder of their choice located within the U.S. or Canada.

 

CANADA SHIPPING

All prices will be reflected in Canadian dollars (C$) after you've entered your Canadian postal code. View more information on shipping to Canada here.

 

PRICING & INFORMATION DISCLAIMER

Our goal is to provide accuracy in all prices, delivery rates and other information. All prices in our sourcebooks and online are in Canadian dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.